Review Details

Purchased GMC vehicle W/AutoNation Ford, brought it to any AutoNation GMC for service for $0 deductible. Made appt meet w/ adv went over issues & coverages so they knew what's needed & provided. Once vehicle in their possession it was like pulling teeth to getting anyone on phone. When he called he'd ask about extended warranty even though he was told @ intake & provided all warranty info. Adv asked 6x total if I had warranty, should've seen in system since purchased w/ AutoNation. Adv finally submitted paperwork to warranty & got sent back, blamed delay on them. He's reason for send back as paperwork was incorrect & missing photos. Why wasn't it done before sent to them? Key fob issue, gave both fobs @ intake & explained issue. Adv called 2x after asking me to restate issue 1x to him 1x to tech. Told me he'd need both fobs he'd received @ intake! Then, "looks like the battery is dead we can���t work until you buy new one." After having for a week battery's so dead it���s not jumpable/rechargeable but 100% dead? I get they don't last 4ever especially in FL but I check all setting when getting into vehicle. Tire pressure, transmission fluid temp, battery volt, oil life etc. never had issue so I call B.S. Told adv I wasn���t picking up vehicle until I spoke w/management, was told he���ll just see me when I get there. Not acceptable way to do business & treat customers. Showed 20% off oil change coupon @ checkout I���d received from AutoNation as was told to do @ intake. Checkout adv, ���those need to be shown at intake���. I DID & was told nothing they do until checkout! All panels around gear shifter (part replaced) falling apart. Tech working on vehicle wasn���t there it cant be fixed. Told me bring it back to be fixed. HOW DID IT GET THIS FAR W/O ANYONE NOTICING THE CONDITION! Worst experience ever & honestly thought it was a prank. How company of such large caliber get off preforming such work? My advisor gave 0% confidence throughout this experience, why I repeatedly asked for different one.