Review Details

Visited your dealership with an appointment to change my car's oil and replace the windshield wiper. It was a 2008 Corvette. Upon arrival and after Glynn spent more than 10 minutes taking photos of my car and filling out paperwork, Glynn informed me that it would be 2.5 to 3 hours for my car to be serviced and that his dealership did not have the oil or wipers in stock. This is unbelievable. A Chevrolet dealership that has to go to wait on Mobil 1 5/30 oil to be delivered from Advance Auto? Then, after 2.5 hours and no update from Glynn, I walked to the Service Desk. Glynn never acknowledged me and another service rep asked how he could help and subsequently provided me with an update. Finally, Glynn stated that the wipers did not arrive and that they would complete the oil change. Then, as I was checking out, Glynn stated that the wipers were indeed installed. This was absolutely the worst experience I have ever had at a Chevrolet Dealership Service Department. I found it interesting that there was an armed security guard hired to be stationed at the Service Dept desk at this dealership. After my experience, I can imagine that the armed guard is necessary due to poor service from this dealership. Never would I ever visit this dealership again, nor purchase a car. Terrible experience.